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Market Watch
Investor FAQs
The FAQs page of Dubai CSD provides comprehensive answers to common questions from investors
Investor
Quick Access
Investor Number Services
Trading
Transfers
Statements
Dividends Services (iVESTOR)
Dividends Services (Bank Account)
Investor Number Services
Is personal presence required to obtain Investor Number in Dubai Financial Market?
As a non-UAE resident, can I open an Investor Number (NIN)?
Can a minor apply for an Investor Number (NIN)?
Can I trade with my Investor Number (NIN)?
I am a representative, can I apply for an Investor Number (NIN) on behalf of the investor?
If I apply for an Investor Number (NIN), when will I receive it?
Is there a fee payable to open an Investor Number (NIN)?
Trading
What happens after I open an Investor Number?
How can I open a trading account with a broker?
When can I start trading?
Why I did not get a trading account number through DFM app?
Transfers
Can I transfer my shares from my account to another individual’s account?
Can I transfer my shares if the shares are available with my broker?
Can I transfer my shares if they are frozen?
How can we execute a transfer of dual-listed securities from the DFM to an external market for a particular client (Withdrawal)?
Statements
Can I view my statements online?
Dividends Services (iVESTOR)
After applying for the iVestor card, when and how will I receive the card?
Are there charges for depositing and withdrawing from the iVestor card?
Can I activate the iVestor card on behalf of another card holder?
Can I apply for an iVestor card if I do not own shares in DFM?
Can I receive a statement of iVestor card transactions?
Can I withdraw cash internationally?
Can we apply for an iVestor card as a Company?
Can we apply for an iVestor card for an Heir's account?
How can I apply for the iVestor card and is it free?
How do I reset my PIN for the iVestor card if I have forgotten it?
If I am a representative, can I apply for an iVestor card on behalf of the investor (principal)?
If I have lost my iVestor card, how do I apply for a replacement card?
Is there an annual fee for the iVestor card?
Dividends Services (Bank Account)
Are there any charges for payment of dividends to my Bank Account?
Are there any restrictions for selecting the Bank Account option for payment of dividends?
Can I add my Bank Account details for minor child investor?
Can I apply for an iVestor card and also request for my dividends to be credited to my bank account?
Is the bank account option for dividend payment applicable for companies?
Will I receive all my dividends through my Bank Account?
iVestor
Quick Access
Most Frequent queries
About iVestor
Virtual Cards
Portfolio
Saving Goals
Split Bills
Transfers (iVestor)
Card Charges
Trading with iVestor
Apple Pay
Most Frequent queries
I lost my phone, is my information compromised?
My account has been blocked, what should I do?
My refund is not showing up in my statement, what should I do?
What do I do if I forgot my PIN?
What to do if my card has been captured by an ATM?
Why didn’t I receive my card through international delivery?
Why didn’t I receive an international OTP?
Why is my card blocked?
Why is my card's POS tap function not working?
I transferred funds to my account, but they haven’t appeared yet. What should I do?
Why hasn’t my xCube withdrawal reflected in my iVestor account?”
What is the minimum ATM deposit limit?
Can I transfer salary to iVestor?
About iVestor
What is iVestor?
How do I get an iVestor card?
How do I activate the card?
Is iVestor free?
What information I need to open iVestor?
Is iVestor compatible with Apple Pay?
Can anyone sign up for iVestor?
Is this a credit card?
Can I apply for an iVestor card if I do not own shares in DFM?
Can I withdraw cash internationally?
If I am a representative, can I apply for an iVestor card on behalf of the investor (principal)?
Can we apply for an iVestor card as a Company?
Can I start using iVestor before I receive the physical card?
How can I reset my password? Forgot password?
Can I pay bills through the iVestor?
My card is due to expire, how can I renew it?
How can I change my card delivery address?
How can I freeze my card?
How can I set withdrawal limits?
Virtual Cards
What is a virtual card?
Can I use a virtual card for in-store purchases?
Is there an expiration date for virtual cards?
How do I load money onto a virtual card?
Are there fees associated with virtual cards?
Can I cancel a virtual card at any time?
Can I use a virtual card for iVestor to iVestor transfer?
Can I use it for IPO subscription?
Portfolio
What is the portfolio section on the app?
Can I buy stocks through the app?
What is the total investment?
Can I see the historical performance of my portfolio?
Saving Goals
What is a saving goal account?
Is it possible to edit or change the target amount or due date for a saving goal?
How do I track my progress toward a saving goal?
What happens if I miss the due date for my saving goal?
Are saving goals in wallet apps interest-bearing?
What happens when I reach my saving goal?
Can I pause or temporarily stop contributing to a saving goal?
How does the round up in saving goal work?
Split Bills
What is the 'Split Bill' feature in the app?
How do I split the bill?
Can I split bills with people who don't use iVestor?
How do I settle a split bill after dividing the expenses?
Can I review the history of split bills within the app?
What if someone forgets to pay their share of the split bill?
Can I split bills for online purchases or only for in-person transactions?
Can I split bills with people from different countries?
What happens if someone cancels their payment for a split bill?
Can I split bills for shared transportation, like rideshares or car rentals?
Transfers (iVestor)
What should I do if I did not receive a transfer to my iVestor account?
What is my transfer transaction limit?
How do I transfer money to my iVestor account from another bank account?
How can I transfer domestically?
How long will it take to transfer to other domestic accounts?
How can I transfer internationally?
Will I receive all my dividends through my iVestor card?
Card Charges
iVestor Card
Fund deposit into iVestor
Card Transactions
Fund transfer from iVestor
Statement
Virtual Card
Trading with iVestor
Is iVestor a broker?
Who executes the trades placed on iVestor?
What markets can I view in the Market Watch?
What does the performance graph represent?
How many Watchlists can I create?
What is the “Top Movers” feature?
How do I use the Watchlist?
What kind of news updates are available?
What are “Upcoming Corporate Actions”?
What are “Indices” in the Explore tab?
Can I search for specific stocks or sectors?
How can I view corporate action details?
Can I set reminders for corporate actions?
What types of orders can I place on iVestor?
Where can I place trades?
What happens if I see a “restricted screen” while trading?
How do I sell shares held in CSD or with another broker?
Where can I view my trading and transaction history?
Where do I see the stocks I bought?
Why is the estimated price different from the market price during order placement?
What is a “Trading Fund Account”?
Can I open an account with brokers other than xCube?
What does the Wallet tab show?
Apple Pay
What is Apple Pay?
How does Apple Pay work?
How secure is Apple Pay?
How to pay using iPhone or Apple Watch?
How to set your card as your default card in Apple Wallet?
Can I continue using Apple Pay if my physical debit or credit card has been replaced?
Can I add my virtual cards to apple pay?
How can I remove my iVestor Card from Apple Pay?
IPO Subscription
Are there any fees charged when using the Central Bank of the UAE payment gateway?
Can a minor (below the age of 18) apply for a DFM Investor Number (NIN)?
Can I apply through my Trading Member for a DFM Investor Number (NIN)?
Can I open a DFM Investor Number (NIN) on behalf of someone else?
How do I apply for a DFM Investor Number (NIN)?
I have lost or forgotten my DFM Investor Number (NIN). What should I do?
If I have a DFM Investor Number (NIN) with the DFM, am I required to also open an account with a Trading Member for the subscription?
If I subscribe to an IPO, when will I receive my allotment notification and how?
If I used my iVestor Card to subscribe, how will I get a refund if my subscription amount isn’t fully allotted?
What is a DFM Investor Number (NIN)?
What is the maximum limit for the subscription amount via the UAE Central Bank Payment Gateway?
Which banks are available for a bank transfer through the UAE Central Bank payment gateway at www.dfm.ae or the DFM App?
IPO Upgrade
What is IPO upgrade?
What are the upgrade options available?
How do I apply for IPO upgrade?
How are the charges calculated?
How will I be notified on my IPO upgrade request status?
Will my initial subscription request be impacted?
Is the IPO upgrade applicable to everyone?
Can I apply for more than one upgrade subscription request?
Will I pay interest on the upgrade amount?
Are margin calls applicable for IPO subscription?
Can I apply the IPO upgrade for minors or other investors?
Are there any specific requirements from Al Maryah Community Bank (Mbank) for the upgrade request?
Will Al Maryah Community Bank open an account for me based on the investor upgrade request?
Can I use this wallet account for other purposes with Al Maryah Community Bank?
How can I pay with wire transfer for IPO upgrade?
How will IPO upgrade fees be deducted?